Challenging Universal Credit Overpayments

In Northern Ireland, Universal Credit (UC) overpayments are almost always recoverable, even when the claimant is not at fault. This represents a major change from legacy benefit rules and can create significant financial pressure for those affected.

This specialist course is aimed at advisers with a working knowledge of UC. It offers a clear, structured approach to checking and challenging UC overpayment decisions, using practical examples throughout. Participants will also learn how the Department for Communities (DfC) can exercise discretion to waive recovery or adjust repayment terms.

The session will also cover:

• How deductions from UC are applied
• Common issues that arise in overpayment cases
• Effective strategies to support clients experiencing financial hardship

📅 Delivered by an experienced practitioner, the course combines expert insight with practical guidance to strengthen your advice and advocacy skills.